Terms & Conditions

Please read the following terms and conditions carefully before placing your order with Bettie Monroe. By using www.bettiemonroe.co.nz and completing your order you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this agreement.  

This agreement is between you the customer and Bettie Monroe. The purchase of products from www.bettiemonroe.co.nz is limited only to parties who can enter into and form contracts in accordance with New Zealand law.  Customers must provide their real name, phone number, e-mail address and other requested information.

Purchases made are for personal use only and must not be resold or used for commercial benefit. We reserve the right to decline multiple quantities to one customer or address. Once an order is received we have no obligation to sell, supply or complete the order to you until it has been accepted by our management team.

We will make every effort to fulfil orders placed and keep our stock level accurate, but we do not guarantee that the products advertised will always be in stock. In this unlikely event that you have brought an item that’s not in stock, we will do our best to find you a replacement, issue a store credit or refund you immediately. 

We will make every effort to ensure the descriptions and prices for the products shown online are accurate.  However, we reserve the right to adjust the actual price charged if the prices shown are incorrect, and to vary our prices and product descriptions at any time.

Online orders

To purchase from www.bettiemonroe.co.nz select the items you wish to purchase and press “Add to Shopping Bag”, you can continue shopping or proceed to “Checkout.” At “Checkout” enter your personal details, then your payment details and press the "submit" button.


All prices are in New Zealand dollars (NZ$) and include GST.

When converting prices to another currency or when an item is charged to a credit card, a price variation may occur due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.


Payment can be made by Visa or Mastercard. We do not accept AMEX. Payment will be cleared from your account upon receipt of your order. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment 
www.bettiemonroe.co.nz will not be held responsible for any non-delivery.

www.bettiemonroe.co.nz is only available to customers who meet our terms of eligibility.  Title to all products supplied to you will be retained by us until payment is made in full. All risk of loss of, or damage to, the products passes to you on delivery of the products to you.

www.bettiemonroe.co.nz takes every precaution to make our site as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record.


Orders from www.bettiemonroe.co.nz will be dispatched Monday, Wednesday and Friday.  Within New Zealand we use Fastway Couriers.  Deliveries will be between 7.00am-5pm Monday to Friday.  Deliveries can only be to physical addresses, not to Post Office Boxes. Exact delivery times will depend on your local courier delivery agent.  Anyone at the delivery address who receives the goods shall be presumed by Bettie Monroe, to be authorised to receive the goods on your behalf.  If there is no-one at the delivery address at time of delivery you will need to make alternate arrangements regarding a suitable time with the courier.

Within New Zealand there is a flat rate of $6 courier charge, which covers packaging, delivery and insurance.  For more information regarding delivery please see SHIPPING

Gift Vouchers

Currently gift vouchers can only be redeemed in store and not online.  If you’d like to purchase online using your gift voucher please email info@bettiemonroe.co.nz and we can process this manually for you.

To purchase a Gift Voucher please email info@bettiemonroe.co.nz.  Gift vouchers can be purchased to any price over $20 that you like, such as $50, $75, $200.  If you require we can personalise gift cards to the intended recipient, please include all this information in your email.  Alternatively you can call the Mt Maunganui shop and a gift voucher can be purchased over the phone with your credit card number 07 575 6140. Shop opening hours for Gift Vouchers purchasing are Monday – Friday 9:30 am – 5pm, excluding public holidays.


This website and all designs on the website are owned by Bettie Monroe.  All content included in this site, such as text, graphics, images, data compilations and software is the property of Bettie Monroe and is protected by New Zealand and International Copyright laws.  When using this website you agree that you will not use or copy Bettie Monroe and it’s designs in any manner which will breach New Zealand and International Copyright laws.