Exchanges and Returns

To exchange a garment from an online order, it has to be unworn, in saleable condition and all original tags attached. Goods sold online only may be exchanged for another size/colour, for a store credit or for a full refund within 14 days. After 14 days, all sales are final. 

Clothing sold in-store is only exchanged for a credit note within 14 days, not a monetary refund.  All sale items are final. 

To exchange/return an online websale garment email us at

We don't send out a return forms, to limit environmental paper waste.

Securely repackage your item and send it back to us via courier with your order number, name and a return address if needed. Send your package to:

Bettie Monroe
Online Returns
104 Maunganui Rd
Mt Maunganui 3116
New Zealand

Return and exchange courier fees are at your cost. Once your item has been received your refund/exchange will be processed within 10 days. Please note that your bank may require an additional day to process your refund.

If your garment is faulty please contact us as soon as you discover the fault at

We will either repair, replace or refund the item and email you once your garment has been dispatched back to you. Faults exclude damage to the garment incurred by the customer once the garment has left the store. If the garment is faulty we will refund you the costs of returning the item and cover all shipping costs for the replacement or repaired item. For faults we have to inspect the garment first and then we'll let you know if the garment can be repaired or not.

Thank you for supporting New Zealand Made xx