"All we demanded was our right to twinkle," Marilyn Monroe

Exchanges and Returns

To exchange a garment, it has to be unworn, in saleable condition and all original tags attached.  Goods sold online may be exchanged for another size/colour, for a store credit or for a full refund within 10 days. After 10 days, all sales are final.  You can not return Sale garments. 

To exchange/return an garment email us at [email protected]

We don't send out a return forms so as to limit paper waste.

Securely repackage your item and send it back to us via courier with your order number, name, bank account number to refund to and a return address if needed. Send your package to:

Bettie Monroe
Online Returns
102 Maunganui Rd
Mt Maunganui 3116
New Zealand

Once your item has been received your refund/exchange will be processed within 10 days. Please note that your bank may require additional days to process your refund.

If your garment is faulty please contact us as soon as you discover the fault at [email protected]. We will either repair, replace or refund the item and email you once your garment has been dispatched back to you. Faults exclude damage to the garment incurred by the customer once the garment has left the store. If the garment is faulty we will refund you the costs of returning the item and cover all shipping costs for the replacement or repaired item. For faults we have to inspect the garment first and then we'll let you know if the garment can be repaired or not.